Complaints
At Yorkshire Coast Homes we take any complaints seriously. We see them as not only times when we could have done better, but also as a way of improving what we do in future.
As a customer of YCH you have the right to express your dissatisfaction if we:
• Give you misleading or incorrect advice;
• Fail to act according to our own standards;
• Treat anybody unfairly;
• Are rude to you;
• Fail to keep appointments;
• Postpone carrying out work without providing you with a good reason.
In addition there may be situations with which you are unhappy, but won’t be considered as a complaint by YCH, such as:
• The general law, unless wrongly applied;
• People of companies which we don’t have control over;
• Our overall policies e.g. rent levels;
• Matters which, are (or which could reasonably be expected to be) subject of court or tribunal hearings, or which are in the hands of YCH’s insurers.
For more information about our complaints procedures read our "Making a Complaint" leaflet.
Complaints can be made in person, over the phone or in writing. Alternatively complaints can be made through the Feedback button on the homepage of the website.
