Complaints /
Formal Complaint
Formal Complaint
When you make a formal complaint, we will:
• Forward your complaint to the responsible Service Manager
• Formally register your complaint and send you an acknowledgement letter within 5 days of us receiving the complaint;
• Investigate the complaint thoroughly;
• Send you a full reply within the timescale outlined in the acknowledgement letter or, if further investigation is required, send a response telling you when a full reply can be expected. However if a full reply needs the involvement of outside organisations, a delay of up to 28 days may be necessary.
