Getting Involved /
Ways To Get Involved
Ways To Get Involved
Menu Of Choice
For customers wanting to get involved at a decision-making level there is:
- Board Membership - there are positions for five Tenant Board Directors on our board. The positions come up for renewal on a rolling basis and are advertised in our Coasttalk newsletter. The Board decides policy and strategy and is responsible for monitoring performance.
For people wanting to join organisations we have:
- The Federation (currently dormant) - umbrella organisation supporting and advising the Tenants and Residents Associations
- Tenants and Residents Associations (Barrowcliff, Castle Ward, Eastfield, Edgehill, Filey and Sandybed) - local groups including Yorkshire Coast Homes tenants that voice the concerns and needs of people in their area as well as organising activities and projects.
- Estate Agreements - targets to improve an area’s service facilities and environment agreed by all interested groups e.g. tenants, residents, landlords, and council departments. Estate Agreements are in operation in the following areas: Castle Ward, Edgehill, Barrowcliff, Woodlands. A borough wide agreement is also available on request for groups throughout the borough to tailor to the specific needs of their community.
Customers who wish to give us feedback to specific issues can become involved in:
- Focus Groups - a small group of service users set up to give us detailed feedback on a particular service area.
- Drop–Ins - the opportunity for tenants to see their Tenancy Services Officer in person on a monthly basis in their neighbourhood (Barrowcliff, Edgehill and Filey).
- Comment and Suggestion Cards - available in our offices and sheltered housing schemes enabling customers to comment on any area of our services
- Public Meetings - we can help you to organise and run a meeting in your local area on a topic relating to our housing services
- Complaints Policy - for customers to follow if they have had an unsatisfactory experience with Yorkshire Coast Homes
- Editorial Group - customers involved in shaping the design and content of our Coasttalk newsletter
- Readers Group - tenants and leaseholders who check our written material e.g. leaflets and website, to make sure it is easy to read and interesting
- Consultation Database - details of tenants who are willing to be consulted from time to time on policies and ideas that affect them
- Service Review Groups - Groups of tenants who meet every few months to review specific service provision - such as the Arrears Service Review Group
- Mystery Shopping - tenants and leaseholders who assess our front line services in person and over the phone, to ensure that services are delivered consistently and to a high standard across the organisation
And, for those residents who want to keep informed about Yorkshire Coast Homes’ developments from the comfort of their own home, we have:
- Customer Satisfaction Survey - sent out to our tenants at least every 3 years to find out what you think about our services and how we could improve.
- Day-to-Day Repairs Survey - a short questionnaire for customers to complete following a repair.
- Improvement Programme Survey - for customers to fill in following improvement work to their home so we can continually monitor our service.
- Newsletter - Coasttalk keeps customers up to date on our services, activities and future events.
- Website - up to date information about our services, activities and future plans.
- Leaflets - information about Yorkshire Coast Homes' policies and service standards in plain English
- Annual Report - assessment of Yorkshire Coast Homes' performance against our targets over the last year
