If you need any repairs on your property, please report them to Customer Services on 0845 065 56 56 or, click here to fill in our online repairs reporting form.
If you report a repair by telephone you will need to give the following information to our Call Centre staff:
• Your name;
• Your address;
• A daytime telephone number;
• As much detail about the repair as possible, for example the type of repair, its location, the name of the appliance, or the type of materials;
• Times when you are available for a Yorkshire Coast Homes Inspector to come and identify the type of repair work that needs to be carried out and organise for someone to carry out the repair;
• If you are elderly, vulnerable, disabled or have other special needs.
Please note that vandalism should be reported to the Police before you contact us.
Repairs and maintenance are undertaken by the in-house team.
Repairs are categorised by priority (see below) which determines the target repair time. Whilst we have this priority system of repairs, we prefer to agree mutually convenient dates and times for YCH to attend your house, except in cases where emergency access is needed. We find this benefits everyone in the long term. Our Priority categories are:
|Type of repair||Target timescale|
|Emergency - To remove immediate danger to people, avoid serious damage to property, make the property secure or restore essential services e.g. water, electricity.||Within 24 hours|
|Urgent – Work that needs to be carried out quickly, to overcome serious inconvenience to the tenant, or to prevent more damage to the property.||Within 7 days|
|Non–urgent – Work where repair does not cause inconvenience or danger to occupants or the public but should not wait for programmed maintenance.||Within 28 days|
Your Tenants or Leaseholders Handbook tells you which repairs we are responsible for and which you are.
If you require an emergency repair, outside of office hours, you should ring our Emergency Repairs Call Centre on 01723 351558.