Contact Us

There are lots of different ways to get in touch with us at Yorkshire Coast Homes.

The YCH contact centre is busiest on a Monday, the first day back after a bank holiday and during the lunch period (12.00 midday – 2.00pm) at these times you may experience call queues. If your call is non urgent, why not contact us via alternative and easy access methods, all of which can be found below and your message will be picked up within 24 hours or the next working day.

You could always send us a quick text on 07944 874874 and ask us for a call back.

All communication methods are monitored Monday – Thursday from 8.30am – 5.00pm and Friday 9.30am – 5.00pm. If you contact us on a weekend it will be picked up the next working day

 

If you would like to view a bigger version of the video above just click the Youtube logo (bottom right) and watch it directly on our YCH Youtube channel. (You will need to click the play button and start the video in order for the Youtube logo to appear).

 

Live Chat

Talk to one of our agents by clicking the Live Chat Pop Up on your screen. Watch the video above to see exactly how our Live Chat service works.

 

YCH App

Download the Yorkshire Coast Homes app and view your rent account, make payments, report and track your repairs and much more.

 

Fill in a Contact Form

Contact Form

 

Email Us 

info@ych.org.uk

 

Social Media 

Follow us on Facebook Follow us on Twitter Follow us on Twitter View our YouTube channel 

 

Neighbourhood Teams

Not sure who you need to get in touch with? Our Housing Officers have all be placed into one of five Neighbourhood Teams. Click here to find out which team your address is in!

Neighbour Hood Teams

 

Call Us

Main office - 0345 065 56 56

Emergency repair out of office hours or on a weekend - 0345 266 1419

Coastcall - Telephone: 01723 343075

Coastcall - Emergency 24 hour number: 01706 242804

Please be aware that all of our calls may be recorded for training and monitoring purposes.

 

Text Us 

07944 874874 - Text Tip - Text BAL and we will text back with the balance of your rent statement. 

 

Pop In

Housing Officers may be out on appointments so it is always best to ring and check if they are available first.

  • Scarborough Office - Brook House, 4 Gladstone Road, Scarborough, YO12 7BH
  • Whitby Office - The Coliseum, Victoria Place, Whitby, YO21 1EZ

 

PR Enquiries

If you are a journalist or broadcaster and would like to contact the PR team, please email richard.mair@ych.org.uk or call 0345 065 56 56.

 

Third Party Solicitors
If you’re a third party solicitor enquiring about our insurance policy details and Portal ID:

For EL our insurer is Zurich, policy number JHA-22S236-0013 and the portal compensator ID C00108.

For PL our insurer is Zurich, policy number JHA-22S236-0013 and the portal compensator ID C00108.’

Defendant only CNFs must be sent to
insurance.admin@ych.org.uk