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YCH Customer Promises - Take our short survey

CLICK HERE to be taken to the YCH Customer Promises survey 

Housing associations are expected by our regulator the Homes and Communities Agency (HCA) to create 'Local Offers' of service delivery and support, here at YCH we call these our ‘Customer Promises’.

We are continually looking to improve our services for customers and we are proposing a new simplified approach by creating 15 new ‘Customer Promises’ which encompass all the services we provide. 

Customer Promises

We hope that this new customer friendly format will make it easier to understand and will support our customers to hold us to account. We have divided these up using the regulatory standards so customers can see how they link into our regulatory requirements. 

If you are a YCH tenant please complete this short survey and as a thank you will be entered into a prize draw to win £50 High Street Vouchers or a family ticket to Alpamare Waterpark in Scarborough (you choose!).

CLICK HERE to be taken to the YCH Customer Promises survey 

Please be aware:
- Deadline to enter is 12pm - Friday 2nd February 2018. 
- The survey is for YCH tenants only.
- If you know a YCH tenant who is not online, they can still take part - we have paper copies available in reception or we can email you one to print yourself.


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Our next event

  1. Universal Credit Support - Scarborough 21 Aug 2018 09:00

    If you are a YCH tenant and would like help and advice with Universal Credit claims or assistance with the new Gov.Uk Verify online process then please drop in to one of our morning sessions. 

    All sessions will take place in the YCH Employment Support Hub (in the YCH Scarborough Reception area) Monday to Friday from 9am until 12pm

    Click here to view the poster for this event.


  1. Chief Executive

    • Application closing date: 28 Aug 2018