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YCH Customer Promises - Take our short survey

CLICK HERE to be taken to the YCH Customer Promises survey 

Housing associations are expected by our regulator the Homes and Communities Agency (HCA) to create 'Local Offers' of service delivery and support, here at YCH we call these our ‘Customer Promises’.

We are continually looking to improve our services for customers and we are proposing a new simplified approach by creating 15 new ‘Customer Promises’ which encompass all the services we provide. 

Customer Promises

We hope that this new customer friendly format will make it easier to understand and will support our customers to hold us to account. We have divided these up using the regulatory standards so customers can see how they link into our regulatory requirements. 

If you are a YCH tenant please complete this short survey and as a thank you will be entered into a prize draw to win £50 High Street Vouchers or a family ticket to Alpamare Waterpark in Scarborough (you choose!).

CLICK HERE to be taken to the YCH Customer Promises survey 

Please be aware:
- Deadline to enter is 12pm - Friday 2nd February 2018. 
- The survey is for YCH tenants only.
- If you know a YCH tenant who is not online, they can still take part - we have paper copies available in reception or we can email you one to print yourself.


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Our next event

  1. Community Connections @ Eastside Centre 21 Feb 2018 11:00

    The YCH team are on the road and will be visiting lots of community venues across the Borough every week - including Eastside Community Centre.

    Come along to this Community Connections event for help or advice with; your tenancy, money, employment, repairs, finding a home, Homeswapper advice, independent living services, community involvement and much more.

    See you there for a cup of tea and a friendly chat!

    Click here to see the Community Connections poster for the Eastside Community Centre

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